PRIVACY POLICY
Last updated: December 1, 2024
1. Information We Collect
When you use the VELOUR NOIR website, we may collect: personal identification information (name, email address, phone number, shipping and billing address); payment information (processed securely via our payment partners — we do not store card details); browsing data (pages visited, products viewed, time on site); device and technical information (IP address, browser type, operating system).
2. How We Use Your Information
We use the information we collect to: process and fulfil your orders; communicate with you about your orders, account, and enquiries; send marketing communications (with your consent); improve our website, products, and customer experience; detect and prevent fraud; comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information with: service providers who assist us in operating our website and fulfilling orders (payment processors, shipping carriers, email platforms); analytics providers; law enforcement or regulatory bodies when required by law.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Essential cookies are required for the website to function. You may disable non-essential cookies through your browser settings or our cookie preference centre, though this may affect your experience.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and personal data at any time, subject to legal retention requirements.
6. Your Rights
Subject to applicable law, you have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data; object to or restrict processing of your data; data portability; withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact privacy@veloirnoir.com.
7. Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All payment processing is handled by PCI-DSS compliant payment partners. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
The VELOUR NOIR website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Contact
For privacy-related questions, requests, or complaints, contact our Data Protection Officer at: privacy@veloirnoir.com or VELOUR NOIR Ltd., 12 Mayfair Place, London, W1K 3AB, United Kingdom.